TERMS AND CONDITIONS PSY RED WEBSITE
Welcome to Psy Red, an online platform based in El Salvador that connects clients with independent psychologists globally. Before using our Service, we invite you to carefully read these Terms and Conditions, which govern the use of the Website accessible from
https://psy-red.com/
and establish the rights and obligations of all users, including Clients, Psychologists and visitors.
Recognition
By registering or using the services of PSY RED, you give your free, specific, informed and unequivocal consent to the processing of your personal data, in accordance with the Personal Data Protection Law of El Salvador. You may revoke this consent at any time, without retroactive effect, by written communication to
info@psy-red.com
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms and Conditions. These Terms apply to all visitors, Clients, Psychologists and other persons accessing or using the Service, regardless of their geographic location. By accessing the Website, the user declares to be over 18 years old, have legal capacity to contract and not have any impediment under the laws of their country to use the Service and according to the Civil Code of the Republic of El Salvador complying with the requirements of legal capacity and to bind in this type of services.
By accessing or using the Service, you agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any of these Terms and Conditions, you may not access the Service. The Company does not permit minors under the age of 18 to use the Service, except with the express written consent of their guardian or both parents to take full responsibility for the Service. The sole access to the Website implies full acceptance of the Terms and Conditions detailed below.
Your access to and use of the Service is also conditioned on your acceptance of and compliance with Psy Red's Privacy Policy, which describes how we collect, use and protect your personal information in a global context. Please read our Privacy Policy carefully before using our Service.
Modifications: Psy-Red reserves the right to modify and update these Terms and Conditions from time to time without the obligation to particularly notify the user. The updates will be published on the Web Site with
a "Last Updated" date, and your continued use of the Service after such modifications constitutes your acceptance of such modifications.
Warnings:
Medical Emergencies: Do not use the Web Site for emergency medical needs. If your health or integrity is in serious danger, immediately call the emergency number of the place of your residence or through psychological and/or psychiatric health channels of the health facilities in your jurisdiction.
Risk of Suicide or Harm: If you are thinking about suicide or considering actions that may endanger yourself or others, you should call the emergency number where you live immediately. Psy Red is not a crisis intervention service.
Ownership of the Website: Psy Red is the sole owner and proprietor of the Web Site. https://psy-red.com/.
Website Content: The advice, articles, blogs, videos and any other information or content arising from the Website (, the "Content") should not be considered medical services or treatments under any perspective. The Content is provided to help improve the user's well-being if the user is not in an emergency situation. Under no circumstances should the Content be construed as a replacement for professional psychological treatment, and in all circumstances the user should always consult a health care professional. No Content represents or warrants that any particular medication or treatment is safe, appropriate or effective for you.
Subject to Salvadoran Legislation:
Psy Red operates under the laws of the Republic of El Salvador, including, but not limited to the Personal Data Protection Law of El Salvador and the Law of Cybersecurity and Information Security, Consumer Protection Law and the Commercial Code, regulations that by the nature of services are the regulatory standard for the operation of PSY RED, S.A.S. DE C.V. society of Salvadoran nationality, domiciled in the district of Santa Tecla, Municipality of La Libertad Sur, Department of La Libertad. These Terms and Conditions, as well as your use of the Service, are governed exclusively by Salvadoran jurisdiction, except for mandatory provisions of the law applicable in your country of residence that cannot excluded, however, the forum for all disputes will be the District of Santa Tecla, Municipality of La Libertad Sur, Department of La Libertad, Republic of El Salvador.
Commitment to Information Security and Cybersecurity:
At Psy Red, we recognize the sensitivity of the information handled through our platform, including personal data of Clients and professional credentials of Psychologists. We are committed to implementing enhanced information security and cybersecurity measures to protect this information from unauthorized access, loss, alteration or improper disclosure. This includes:
Secure Storage: Sensitive data, such as Psychologist licensing documents and Client session history, is stored in protected environments (Google Drive or similar with restricted access and databases hosted on secure servers at our hosting provider) with strict access controls.
Cybersecurity Policies: We apply internal protocols for prevention and response to incidents, and regular security audits, in compliance with the Personal Data Protection Law of El Salvador and international standards. In addition to what is established in what is applicable to our business model to the Law of Cybersecurity and Information Security.
Shared Responsibility: Although we take all reasonable measures to safeguard your information, the independent Psychologists are responsible for the security and confidentiality of the data handled during the sessions, according to the laws of our jurisdiction and your jurisdiction, in no case may the measures be less than those established for the jurisdiction of El Salvador.
By accessing or using the Psy Red Service, you agree to these Terms and Conditions and our Privacy Policy, which details how we collect, use and protect your personal information. If you do not agree with any part of this document, we ask that you do not use the Service.
Contact of the person in charge of Personal Data Protection:
For any questions regarding these Terms and Conditions or the handling of your information, please contact us at:
Email:
WhatsApp:
(+503) 6149-8838
Psy Red is committed to facilitating secure and reliable connections between Clients and Psychologists, respecting their privacy and complying with applicable laws.
Definitions: For purposes of these Terms and Conditions:
Affiliate: An entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other management authority.
Country: Refers to El Salvador, where Psy Red has its operational headquarters.
Device: Any device that can access the Service, such as a computer, cell phone or digital tablet.
Service: Se refiere al Sitio Web de Psy Red, accesible desde https://psy-red.com/, which connects Clients with independent Psychologists globally, offers client support and facilitates session scheduling.
Terms and conditions Means these Terms and Conditions which form the entire agreement between You and Psy Red with respect to the use of the Service.
Third Party Social Networking Service: Any service or content (including data, information, products or services) provided by a third party that may be displayed, included or made available by the Service.
Web site: Refers to Psy Red, accessible from https://psy-red.com/.
You: The person accessing or using the Service, or the company or other legal entity on behalf of which such person is accessing or using the Service, as applicable.
Psychologists: Independent mental health professionals offering services through the Web Site under a separate contract with Psy Red, operating from countries such as El Salvador, States, France, Latin America or other Spanish, English and French speaking markets, and responsible for setting their own fees and complying with local laws and their respective jurisdictions for the performance of the professional service they are responsible for providing with professionalism the service for the client with the highest ethical standards.
Clients: Users who book sessions with Psychologists through the Website, located anywhere in the world where the Service is available.
Service Description
Psy Red is an online platform based in El Salvador with global reach, designed to connect Clients with independent Psychologists in countries such as El Salvador, United States, France, Latin America and other Spanish, English and French speaking markets, with plans to expand to more languages. We act
only as an intermediary, facilitating the connection between Clients and Psychologists, offering client support (resolution of doubts, booking management) and attracting patients through digital marketing. Psychologists operate as independent contractors under a separate contract with Psy Red and are responsible for the quality of the sessions, confidentiality with Clients and compliance with the mental health laws of their jurisdiction and the Republic of El Salvador depending on the client they serve and their nationality and/or residence, including the selection and use of their own consultation tools on platforms such as Zoom, Google Meet among others. Psy Red does not provide mental health services directly or integrated technology for sessions, but does facilitate the automatic scheduling of sessions through the Website.
The selection of Psychologists is manual: Clients slide and choose freely in a directory according to rates, specialties and availability. We do not use automatic matching algorithms, which fosters a fair competitive market and avoids bias or discrimination claims, since the distribution depends exclusively on the Client's choice. Psy Red verifies Psychologists' licenses or credentials through a registration form, requesting the license number and a document (PDF/JPG) that they upload, used only to confirm their accreditation in their country and not for other purposes.
Any liability arising from acts or omissions constituting negligence, professional malpractice, breach of ethical, legal or contractual duties shall be assumed solely by the corresponding Psychologist, expressly releasing PSY RED, its representatives, employees and affiliates, from any type of claim, lawsuit or legal action related to the professional practice of the Psychologist.
Reservations and Payments Reservation Process
At PSY RED, Clients have the freedom to choose the Psychologist that best suits their needs. Through a directory available on our Website, they can browse and select from a variety of professionals according to their rates, specialties and available schedules. Once the Psychologist is chosen, Clients can book their sessions directly from the platform. We do not use automatic matching algorithms; the decision rests entirely with the Client, who makes a manual selection based on their preferences.
Payment Methods
We offer flexible and secure payment options to facilitate the customer experience
our Clients. We accept payments by debit or credit cards and through PayPal, processed securely through this platform. We also allow bank transfers as an alternative for those who prefer this method. All the necessary details to complete the payment will be available at the time of booking.
Cancellation and Rescheduling Policy
We understand that plans can change, so we have established a clear and fair cancellation policy:
If a Client cancels a session with at least 24 hours notice, either by sending an email to info@psy-red.com or via WhatsApp, 100% of the amount paid will be refunded.
If the cancellation occurs with less than 24 hours notice, no refund will be granted. refund, and the Psychologist will not receive payment for the cancelled session.
In the event that a Psychologist cancels a session with less than 24 hours notice, the Client will receive a full refund and will have the option to reschedule the session with another available Psychologist at his/her convenience.
Our goal is to ensure a transparent and fair experience for both Clients and PSY RED Psychologists.
Limitation of Liability
The user acknowledges and agrees that:
The user assumes all risks associated with or arising from the use of or access to the PSY RED website. The website is provided on an "as is" and "as available" basis, with no warranties of any kind as to its correct and continuous operation.
Within the limits established by applicable law, PSY RED expressly disclaims any warranty or liability, whether express, implied, statutory or otherwise, including those related to the content of the website.
Although PSY RED implements security measures to protect the website and its content against computer attacks and reduce risks, PSY RED expressly disclaims all warranties with respect to:
that the website and its content are always free of errors, viruses or attacks by third parties;
the uninterrupted and secure operation of the website at all times;
the permanent availability of the website;
whether or not the website meets the 's expectations or needs; and
the reliability, accuracy, completeness, validity or veracity of the information provided by the user or the psychologists registered on the platform.
d) The user agrees to assume all risks associated with or arising from the use of the website, including the information provided by the user and any bookings or transactions made through the platform. The user further releases PSY RED, its subsidiaries, related companies, officers, employees, registered psychologists and suppliers from all liability for any claims, demands or requests for damages (direct, indirect or consequential) of any nature, known or unknown, that may arise in connection with the use of the website, the information provided by the user or the sessions booked through the platform. To the fullest extent permitted by law, the user agrees that neither PSY RED, nor its subsidiaries, related companies, officers, employees, registered psychologists or suppliers shall be liable for any consequential, direct, indirect or consequential damages (including, without limitation, economic loss, lost profits, interruption of use or impairment of mental health), regardless of the cause - breach of contract, tort (including negligence) or breach of warranty - even if PSY RED has been advised of the possibility of such damages. In the event that applicable law prohibits the exclusion of certain warranties or liabilities, PSY RED's aggregate liability for damages shall not exceed the economic benefit for the percentage PSY RED receives for the service provided.
Notwithstanding the foregoing, this limitation of liability shall not apply to damages caused by malice (deliberate intent to cause damage) on the part of PSY RED.
General Provisions
These terms and conditions, together with any future modifications PSY RED may make to the website in its sole discretion, constitute the entire agreement.
between the user and PSY RED, and regulate the use of the website by the user. These terms supersede any prior agreement, verbal or written, between the user and PSY RED, without prejudice to any specific conditions that may apply to the user for registration on the platform or for contracting services.
These terms and conditions shall be governed by and construed in accordance with the of the Republic of El Salvador, excluding its rules of private international law. Any dispute arising in connection with these terms and conditions shall be submitted exclusively to the competent courts of the city of the District of Santa Tecla, Municipality of La Libertad Sur, Department of La Libertad.
The invalidity or unenforceability of any provision of these terms and conditions, either in whole or in part, or of any rights arising hereunder, shall not affect the validity or enforceability of the remaining terms, conditions or rights, which shall remain in full force and effect, excluding only the affected provision.
Billing and Commission Terms
All services booked through the PSY RED platform are subject to the tax regime in force in the Republic of El Salvador. In compliance with the Value Added Tax Law, a thirteen percent (13%) VATwill be added to the base amount of each session booked,which will be visible in the final price paid by the client at the time of booking.
The total amount paid by the customer will include:
The base price of the session, defined by the psychologist.
The 13% VAT,applied to customers.